Position/Role:

• Senior Lecturer, Tourism and Hospitality Management Unit
• Coordinator Bachelor of Commerce in Services Marketing, Tourism & Hospitality  Program

Schools/Unit: Marketing

Contact Details:

• Quadrangle Building, Level 3, Room 3047
• Phone: +61 2 9385 2639
• Fax: +61 2 9663 1985
• Email: n.mistilis@unsw.edu.au

Qualifications:

• BA (Hons) Macquarie
• PhD ANU

Research Areas:

• Tourism policy

• Sustainable tourism planning

• Information and communication technology (ICT) in tourism and hotel management

• Information and communication technology (ICT) in tourism small and medium business
• Enterprises and Visitor Information Centres
• Knowledge management for tourism crises and disasters

Current Publications:

Journal Articles

• Dwyer, L., Edwards, D., Mistilis, N., Roman, C. and Scott, N. (2008) Destination and Enterprise Management for a Tourism Future. Tourism Management forthcoming
• Mistilis, N. and D’Ambra, J. (2008) ‘The Visitor Experience and Perception of  Information Quality at the Sydney Visitor Information Centre’. The Journal of Travel & Tourism Marketing. Vol 24 issue 1. pp 35 - 46

• Mistilis, N. and  Sheldon, P. (2006)  Knowledge Management for Tourism Crises and Disasters. Tourism Review International. Vol 10. Numbers1/2.  pp39-46
• Mistilis, N. and Daniele, R. (2004) Challenges for Competitive Strategy in Public and Private Sector Partnerships in Electronic National Tourist Destination Marketing Systems. Journal of Travel & Tourism Marketing. Vol 17. Issue 4. pp 63-73
• Mistilis, N., Presbury, R. and Agnes, P. (2004) The strategic use of information and communication technology in marketing and distribution – a preliminary investigation of Sydney hotels The Journal of Hospitality and Tourism Management. Vol 11. No. 1. pp 42-55

Refereed Conference Proceedings (Editor)

• Mistilis, N. (ed.) Information and Communication Technologies in Tourism: Australia 2004 Proceedings of the Second Tourism Technology Futures Forum Townsville, Australia 2004. Tourism Queensland: Brisbane
• Mistilis, N. (ed.) (2003) Information and Communication Technologies in Tourism: Australia 2003 Proceedings of the Second Tourism Technology Futures Forum Sunshine Coast, Australia 2003. Tourism Queensland: Brisbane

Chapters in Books:

• D’Ambra, J. and Mistilis, N. (2008) Web Information Resources vis-à-vis Traditional Information Services. Handbook of Research on Web Information Systems Quality.
• Coral Calero, Maria Angeles Moraga and Mario Piattini (Editors). IGI Global Publishing forthcoming
•  Dwyer, L., Edwards, D. Mistilis, N. and Roman, C. (2008) Tourism, cities and regions. Transitions: Pathways Towards Sustainable Urban Development in Australia.  Newton, P. (ed) CSIRO Publishing Aust. forthcoming
• Mistilis, N. (2001) Greek Community Life in Sydney. The Australian people: an encyclopedia of the nation, its people and their origins. J. Jupp  (editor)

• Selected List of Publications

Subjects being taught:

Undergraduate

• SERV4001 Strategic Management in Tourism & Hospitality     

• SERV4003 Tourism Policy and Planning

Postgraduate

• TAHM5010 Global Perspectives in Tourism
• TAHM5013 Destination marketing and Management

Teaching Interests:

Nina has taught at all tertiary levels of tourism and hospitality education, including Specialist Bachelor, Masters and MBA programs; also taught by distance education; she has supervised PHD candidates to successful completion and award

Areas of Research Supervision:

• Tourism policy
• Sustainable tourism  planning
• Information and communication technology (ICT)  in tourism and hotel management, information and communication technology (ICT)   in tourism small and medium business enterprises and Visitor Information Centres
• Knowledge management for tourism crises and disasters
• MICE (meetins, incentives, conventions and exhibitions) industry

Research Grants:

• Dwyer,  L.  (UNSW Coordinator & team leader), Mistilis, N. (UNSW), Cooper, C and Scott, N. (UQ)  (2005/06) Implications of Mega Trends for Australia as a Sustainable Destination. CRC grant $45,000.00
• Deery, M.,  Jago, L., Mistilis, N. and D’Ambra, J., Richards, F. and Carson, D.  (2007) VISITOR INFORMATION CENTRES Best Practice In Information Dissemination. CRC for Sustainable

Other Responsibilities Outside UNSW:

• Foundation board member  and Vic President of the Australian chapter of the International Federation of Information Technology and Tourism (IFITT) and Convenor IFITT (Aust) Academic Network.

• Member of Council of Australian Tourism and Hospitality Research Conference (CAUTHE).

• School liaison with Australian Tourism Export Council (ATEC)
• School liaison with Tourism Industry Reference Groug (TIRG)

• Referee for top tourism journals and research committee member of two annual international conferences

Career History

Dr Nina Mistilis publishes widely in prestigious tourism journals, her current tourism research interests being policy and planning (including knowledge management for crises and disasters), and information and communication technology (ICT) and management. She has received a number of competitive tourism grants. She is a foundation board member and vice president of the Australasian Chapter of the International Federation of Information Technology and Tourism (IFITT). Her earlier industry experience includes senior appointments in a global banking corporation and in a tourism lobby group.

She has a long history of community activism involving liaison with government and other key stakeholders, earlier as foundation executive member of the state Ethnic Communities Council and recently in her local community, a designated heritage area, concerning planning, conservation and community development. She speaks Modern Greek. She has a Bachelor of Arts with honours in politics from Macquarie University and a Doctorate of Philosophy in Political Science from the Institute of Advanced Studies, Australian National University.