Position/Role:  Lecturer

School/Unit:  Marketing

Room: QUAD3037

Phone: +61 2 9385.3383

Email: r.dimascio@unsw.edu.au

Academic Qualifications             

• BSc(Hons) UNSW
• PhD, USYD

Contact Details:

• Quadrangle Building, Level 3, Room 3019
• Telehone: +61 2 9385 3383
• Facsimile:  +61 2 9663 1985
• Email:  r.dimascio@unsw.edu.au

Research Interests:

•   service process analysis and design
•   service technology implementation
•   development of expertise in customer service

Teaching Interests:

• services marketing and management
• marketing channels
• retail management

Subjects being taught:

• Customer Relationship Management
• Advanced Services Marketing and Management
• Distribution Stategy and Retail Channels

Publications:

• Selected list of publications